FREQUENTLY ASKED QUESTIONS
Once your order has been processed, you will be provided an Order Number via e-mail so you may check your order status. You may also find your transactions and order tracking information in My Account Category if you have an account.
Instruction: Hover over the to the main menu on the top of the home page and click on “Track My Orders” button. Please type and enter your “Order #” sent to your email address.
- We offer FREE shipping on orders ₱950.
- If you purchased below ₱950, we only charge a flat rate of ₱150 shipping fee to be added automatically when you checkout.
No, rotabscloset.com has a guest check-out feature which allows a customer to buy from the site without requiring customer to sign-up.
There are instances where the shipping time takes more than we stated, this is because of some reasons
- Incomplete address
- Unreachable mobile number
- Area not covered via COD or Area is considered as the remote area
Always make sure to complete your Address to ensure successful delivery.
Please email us at email@example.com as soon as possible so we can follow up to our courier partners.
Our logistics partners will try to redeliver your order 2-3x. Kindly keep communicating with the rider or delivery personnel.
As long as the address is correct, anyone can receive and pay for the item.
As much as we have checked the item before we shipped out, broken items are also possible due to courier mishandling, especially on provincial areas. Please contact us immediately and will gladly replace your item (firstname.lastname@example.org)
Once you have received a confirmation e-mail for your purchase, you may no longer cancel or modify the order. If you wish to return your purchase, you may contact rotabscloset.com at email@example.com.